Refund policy

REFUND POLICY

All DVD and Blu-ray sales are final. We know it's tempting to watch it and send it back, but that's the kind of scheme Josie would dream up and Marilla would swiftly put a stop to. Once it's yours, it's yours — for keeps! If you receive a disc that is defective or damaged, please see the Defective Policy below. 

Isn't it splendid to think that each garmet and mug is printed just for you the moment you order it? On demand manufacturing means there's no waste, which we're certain is exactly how such things ought to be done.  But, the tragic part, because your item is made just for you, we can only accept exchanges in certain cases and refunds of damanged item (see our Defective Policy). Write us if you have an issue at inquire@sullivan-ent.com. We shall do our very best.

As for everything else in the shop, those items may be returned. So if something isn't quite to your liking, simply reach out, and we'll set it right. Shipping charges are non-refundable. A $10 USD restocking fee will be deducted from the amount you are refunded. For more information, please contact us at inquire@sullivan-ent.com.

CANCELATION POLICY

Once an order has shipped, it cannot be cancelled and our orders fly out the door, most on the very same day you place them. So we cannot promise that any order can be caught before it begins its journey to you.

If you find you must cancel, do write to us at once the very moment doubt seizes you at inquire@sullivan-ent.com. Orders can be fully refunded if canceled before they ship!

DEFECTIVE POLICY 

We stand behind our goods and want customers to be satisfied with them. If you've received a damaged item or defective disc, please send us an email at inquire@sullivan-ent.com your name, email address, order number, the defective disc number(s) and a picture of the damaged item. Please note that there is a 30 day window for replacement of defective merchandise such as sweaters, T-shirts, Tote Bags and Mugs (that is 30 days from when the package arrives). Please contact within that time frame with photos of the damaged item so we may have the item re-printed for you.

HOLIDAY ORDER DEADLINES

Orders placed before December 10th within Canada and to the United States are typcially estimated to arrive by Christmas, barring any delays due to the postal service, customs or weather. Orders placed after this date cannot be counted on to arrive by Christmas.