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What is your Refund Policy?
We provide store credits for all the refunds. A store credit is issued for the amount of your purchase and is accessible through your Shop At Sullivan account. If you do not have an account, one will be created for you upon request. Store credits may be applied to any product on the site.
What is your Return & Exchange Policy?
All sales are final. See category below for getting a replacement if you receive a disc that is defective or damaged. All shipping charges are non-refundable. For more information, please feel free to contact us at [email protected]
If you've received a damaged item or defective disc, please send us an email at [email protected] including your name, email address, order number, and the defective disc number(s) and a picture of the damaged item.
We don't accept defective items after 14 DAYS from your date delivered.
What is your Christmas Order Deadline Policy?
In order to guarantee that your order arrives prior to Christmas Day (December 25th), those wishing to use UPS Standard Shipping must place their order by December 17th. It is possible to also submit your order by December 19th at 12am, but arrival by this time is not entirely guaranteed by Christmas Day for all U.S. and Canadian provinces/states. Those who will choose UPS Expedited Shipping must place their orders prior to December 21th.
What is your Black Friday Returns and Exchanges Policy?
All purchases made on Black Friday and the week following Black Friday are final. The discounts and sales offered on this day are calendar-specific, and cannot be offered on any other day.