What is Your Refund Policy?

We provide store credits for all the refunds. A store credit is issued for the amount of your purchase and is accessible through your Shop At Sullivan account. If you do not have an account, one will be created for you upon request. Store credits may be applied to any product on the site.

What is Your Return & Exchange Policy?


All sales are final. If you receive a disc that is defective or damaged, please see the Defective Policy below. All shipping charges are non-refundable. For more information, please contact us at [email protected]


If you've received a damaged item or defective disc, please send us an email at [email protected] with your name, email address, order number, the defective disc number(s) and a picture of the damaged item. Please note, we don't accept defective items after 14 days from your delivery date.

What is Your Christmas Order Deadline Policy?

In order to guarantee that your order arrives prior to 25th December, those wishing to use UPS Standard Shipping must place their order by December 17th. Those who will choose UPS Expedited Shipping must place their orders prior to December 21st.

What is Your Black Friday Returns and Exchanges Policy?

All purchases made on Black Friday, and the week following Black Friday, are final. The discounts and sales offered on this day are calendar-specific and cannot be offered on any other day.