What is Shop at Sullivan?
We are your exclusive source for official merchandise from Sullivan Entertainment productions including Anne of Green Gables, Road to Avonlea, and Wind at My Back.
What are your Shipping & Handling Procedures?
All orders made on Shop at Sullivan will be shipped via UPS.
Orders placed after 8:30am each day will be prepared for shipment 1 business day after the order is submitted. Please take this into account when choosing Expedited Shipping.
NOTE: Unfortunately, we cannot ship to P.O. Boxes.
UPS Estimated Delivery Times:
All deliveries will abide by standard UPS Shipping Handling fees, determined by the package weight, shipping method, and destination.
- Standard: 3-5 business days within North America
- 3 Day Select: 3 business days within North America
- Worldwide Expedited: 2 business days within North America
- Express Saver: 1 business day within North America
- Express: Delivered by 10:30am, next business day within North America. Devlivered by 12pm, within 2 business days, internationally
- Early AM: Delivered by 08:30am next business day within North America
Do you Ship Internationally?
Yes, we do! We ship internationally to all countries worldwide, including the UK and Australia. You can save with lowered worldwide shipping rates using the UPS Saver shipping option. Our DVDs come in a variety of regions, please consult the product description for regional information on your particular product.
How do I get a Shipping Estimate?
In order to determine the cost of shipping, please add the applicable items to your cart and proceed to checkout. Before processing your order, please use the 'Estimate Shipping & Tax' tool by filling in your Zip Code/Postal Code, province/state and country. If you experience difficulty with this tool or require assistance please call: 1-800-972-6632.
How do I Track my Order?
After you have checked out, UPS will send you your tracking number via email.
Please note: not all shipping options provide a tracking number. For more information, visit the UPS website.
Why are the Shop at Sullivan's prices in USD (US Dollars)? While we are a Canadian company, it was decided that as the majority of our customers are from the United States, this alteration made the website more user-friendly for the largest number of customers possible.
Store Credit FAQs
1. What is store credit?
Store credit is an amount issued in lieu of a refund or exchange in the case of damaged or non-received items. It can be applied to anything in the shop. This credit is non-transferable, cannot be exchanged for cash, and cannot be used outside of Shop at Sullivan. You can check your store credit balance by going into your 'My Account' section, after logging in.
2. What is the currency of my store credit?
The currency of your store credit will be USD.
3. Can I combine my store credit with another payment method?
Yes, if the funds in your store credit balance are insufficient to purchase what you want, you can complete the payment with one of our other payment methods (Debit, Credit or Paypal).
4. Do my credits have an expiration date?
Yes, store credit will expire after one year.
5. What about refunds and returns?
Shop at Sullivan does not issue refunds, only store credit which can be used to purchase one of our great selection of products. We also do not accept returns; in the case of damaged DVD discs, we will happily consider sending a replacement disc.
6. Do you offer price adjustments?
We do not make price adjustments for items that go on sale. You will not be refunded for an item if you see it at a lesser price than you purchased it for. We are unable to retroactively apply coupon codes to your order once you have already completed your order.